FREQUENTLY ASKED QUESTIONS 

  • ARE YOU HAVING ISSUES ACCESSING YOUR RECURRING / SUBSCRIPTION ACCOUNT?

    Please click the link below to get access. You will be asked to enter your email address and a link will be sent to you to gain access. 


    Click here: Subscription Portal Access

  • HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

    Your  order will ship within two business days. Once it has shipped, you can expect your order to be delivered in one to two business days. Subsequent subscription orders will be processed 45 days from your initial order placement—so your fresh vitamins will arrive at your doorstep just as you’re finishing your previous bottle.

  • CAN I TRACK MY ORDER?

    If you checked out as a guest, you will receive a shipping confirmation email with a tracking number.

  • WHAT IS YOUR RETURN POLICY?

    Returns on items eligible for returns are accepted within thirty days of receipt. Items must be returned unopened/unused, with original packaging.

  • DO I PAY FOR RETURNS?

    Return shipping fees—which will be deducted from your refund—are USD$10 for returns from the US

  • MY RETURN HAS BEEN INCORRECTLY REFUNDED. HOW SHOULD I PROCEED?

    We’re sorry if we’ve made a mistake processing your return! If you were expecting a refund and were not refunded the full amount, it may be because we do not refund delivery, shipping, and handling costs. Please contact hello@problkhealth.com with any questions or concerns.

  • WHAT IS YOUR EXCHANGE POLICY?

    We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. If your purchase falls within the return policy outlined above, we encourage you to purchase the item you need and return the unwanted item for a refund. If you are buying a different size of the same item, email hello@problkhealth.com to have your return label fee waived.

  • I RECEIVED A DAMAGED PRODUCT. HOW SHOULD I PROCEED?

    If there is an issue with an item, please let our Customer Experience team know by sending an email to hello@problkhealth.com as soon as possible. We will resolve any problems as quickly as we can. Please include as many details as possible.

  • My GUMMIES HAVE CHANGED COLOR. ARE THEY STILL OKAY TO TAKE?

    Because we use natural colors, they can change over time, but it does not alter the potency of the product. If you have any safety concerns, please contact our customer care team for help.

  • WHERE ARE YOUR VITAMINS MANUFACTURED AND WHATS THE QUALITY ?

    All Problk Health products are manufactured to meet our high quality standards. We work with a few, select US based, highly qualified contract manufacturers that manufacture to our high standards. The manufactures we choose have all been in the vitamin industry 30 years plus and meet all FDA, NSF, Organic Certification, Halal Certification and 3rd Party inspectors standards.


    We ensure the quality levels of each  supplier via audits conducted by ourselves or experts we select. This ensures that our suppliers have clean, compliant facilities that follow Good Manufacturing Practices (GMP). We also require our suppliers to provide a Certificate of Analysis (COA). 


  • WHATS THE SOURCE OF YOUR GELATIN FOR YOUR GUMMIES?

    All our gummies are plant-based made with pectin.

  • ALLERGY CONCERNS ?

    Our vitamins are gluten and  dairy free . Our gummies do contain coconut oils so if you have a nut allergy please be aware.

  • WHY DO VITAMINS MAKE MY PEE BRIGHT YELLOW?

    High-dose vitamins can turn your pee a bright, almost neon yellow color. The most common culprit is vitamin B2, also known as riboflavin, which is found in most multivitamins. The neon color in pee is just a harmless sign that you're taking more than your body needs, and the excess is mixing with your pee